Segwik® Privacy Policy

Our Privacy Commitment

Segwik® has never sold your information to someone else for advertising or made money by showing you other people's ads, and we do not intend to do so. As users of popular CRM platforms, and in keeping with the expectations of the CRM-using public, this has been our approach from the beginning.

This Privacy Policy explains what information we collect, how we use it, who may access it, how we protect it, and the choices you have regarding your information.

Information Segwik® Collects and Controls

We collect information that is reasonably necessary to provide, maintain, improve, and support our Services.

Some information is provided directly by you when you create an account, submit a website form, register for an event, request customer support, purchase a product or service, or otherwise communicate with us. This information may include your name, email address, telephone number, company information, and other contact or account information you choose to provide.

We do not directly store credit card numbers except where expressly permitted by you and processed through an appropriately secured payment gateway or payment service provider.

When you visit our websites or use our software, we may automatically collect basic technical and usage information, including how you arrived at our website, pages you visit, features you use, browser and device information, IP address, and interactions with our Services. We use this information to operate, secure, analyze, and improve our websites and Services and to support product development.

We may also receive information from third parties. For example, if you inquire about Segwik® through a referral or reseller partner, or authenticate through a third-party service such as Google or LinkedIn, that provider may provide information to us in accordance with your settings and its applicable policies.

If you interact with Segwik® through social media, we may have access to information associated with those interactions, including publicly available profile information.

How We Use Your Information

We may use personal information to:

• Provide and operate the Services you request
• Create, maintain, and secure accounts
• Respond to inquiries and customer support requests
• Process transactions
• Detect or prevent unauthorized or fraudulent activity
• Communicate regarding accounts, services, appointments, support requests, projects, platform activity, and service updates
• Send communications for which you have provided appropriate consent
• Request feedback
• Notify you of changes to our Services or policies
• Analyze usage and improve our websites, software, and Services; and
• Comply with applicable legal obligations.

Where applicable law requires a legal basis for processing personal information, we rely on consent, performance of a contract, compliance with legal obligations, legitimate business interests, or another legally permitted basis.

You may decline certain uses of information by choosing not to provide the information or, where applicable, by withdrawing your consent or opting out.

You may also disable cookies through your browser. Some website or Service functionality may not operate properly when cookies are disabled.

SMS Communications

Segwik® may use SMS text messaging to communicate with customers, prospective customers, users, and other individuals regarding inquiries, account activity, onboarding, consultations, appointments, scheduling, service requests, support, project updates, platform updates, reminders, and other transactional or informational communications related to Segwik® Services.

End users opt in to receive SMS messages from Segwik® by submitting their phone number through a Segwik® website form and explicitly agreeing to receive text messages through an unchecked SMS opt-in consent checkbox.

Checking the SMS consent checkbox is voluntary and is not required as a condition of purchasing any property, goods, or services.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a message from Segwik®. After opting out, you may receive a confirmation message acknowledging your request.

For assistance with SMS communications, reply HELP or contact Segwik® using the contact information provided on our website.

Consent to receive SMS messages is not shared with third parties or affiliates for their marketing or promotional purposes.

Segwik® may use telecommunications carriers, messaging platforms, and other service providers as necessary to transmit and support SMS communications. These providers may process information solely as necessary to provide messaging and related services on our behalf.

Opting out of SMS communications does not necessarily prevent Segwik® from contacting you through other channels when permitted by law and consistent with your communication preferences.

How We Share and Protect Information

We limit access to personal information to employees, contractors, and service providers who have a legitimate business need to access it.

When information is provided to developers, infrastructure providers, payment processors, telecommunications providers, domain registrars, reselling partners, or other service providers, those parties must have a legitimate reason for processing the information and are expected to maintain appropriate safeguards.

We do not sell personal information for third-party advertising purposes.

For clarity, SMS consent and phone numbers collected for SMS consent purposes are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

This restriction does not prevent Segwik® from using service providers that process information on Segwik®'s behalf when necessary to provide the Services or deliver communications requested or authorized by you.

Your Privacy Rights

Depending on where you live, applicable law may provide rights regarding your personal information, including rights of access, correction, deletion, restriction of processing, data portability, objection, or withdrawal of consent.

The European Economic Area provides certain rights to data subjects, including access, rectification, erasure, restriction of processing, data portability, objection, and the right to lodge a complaint with an appropriate supervisory authority.

Segwik® endeavors to provide reasonable mechanisms for individuals to exercise applicable privacy rights regardless of where they reside, subject to legal, contractual, security, and operational requirements.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide our Services, and to satisfy applicable legal, accounting, security, and contractual requirements.

When we no longer have a legitimate need to process information, we may delete, anonymize, or securely isolate it, as appropriate.

Information Segwik® Processes on Your Behalf

When you use Segwik® software to collect, store, manage, communicate with, or otherwise process information concerning your own customers, prospects, employees, or other individuals, you are entrusting that information to Segwik® for processing.

This information is referred to as Service Data.

As between you and Segwik®, you retain ownership of your Service Data. Segwik® protects Service Data, limits access to it, and processes it as necessary to provide the Services and according to applicable instructions and agreements.

You may access Service Data, use supported third-party integrations, and request export or deletion where available and subject to applicable contractual and legal requirements.

You are responsible for ensuring that you have all rights, notices, permissions, and consents necessary to collect and process Service Data through Segwik®, including any consent required to send email, telephone, or SMS communications to individuals.

Service Data Retention

We generally retain data associated with your account while you continue to use Segwik® Services.

Following termination of an account, account data may be deleted from active systems within approximately six months and from applicable backups within approximately three months thereafter, subject to legal, security, operational, and contractual retention requirements.

Legal Disclosures

There are limitations to the privacy protections we can provide. Segwik® may disclose information when reasonably necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests
• Detect, prevent, or investigate fraud, abuse, or security incidents
• Enforce agreements or protect our legal rights
• Protect the safety, rights, or property of Segwik®, our users, or others; or
• Fulfill another legally permitted purpose.

Third-Party Websites and Services

Our Services may contain links to third-party websites, applications, integrations, social media services, or widgets.

Those third parties maintain their own privacy practices and policies. We encourage you to review the applicable privacy policy before providing personal information to a third party.

Do Not Track

Segwik® does not currently respond to browser-based Do Not Track signals. If a generally accepted standard for responding to these signals is established and becomes applicable to our Services, we may update our practices accordingly.

Contacting Segwik®

You may contact Segwik® to ask questions regarding our privacy practices, request information regarding your personal information, request an applicable Data Processing Addendum, notify us of concerns regarding information involving a minor, or make an applicable privacy request.

Privacy and account-related inquiries may be directed to:

Changes to This Privacy Policy

Segwik® may update this Privacy Policy periodically to reflect changes to our Services, practices, technologies, or legal requirements.

If we make material changes, we may provide notice through the Services, our website, email, or another appropriate communication method.

Your continued use of the Services following the effective date of an updated Privacy Policy will be governed by the updated policy, subject to applicable law.

See also our Terms & Conditions.