◦ NON-PROFIT ORGANIZATION SOLUTION 5

Quick & Responsive Donor Queries


Timely Response

77% of donors are more likely to contribute again if they receive timely follow-ups. (Source: Nonprofit Source)

Donor Drop

Delays in donor responses can reduce overall engagement by 30%. (Source: Nonprofit Pro)

Faster Responses

92% of donor inquiries are addressed within 24 hours using automated task assignments. (Source: National Council of Nonprofits)

Real-Time Notifications for New Inquiries

  • Sends instant notifications for incoming donor or volunteer queries.
  • Ensures your team responds quickly to every inquiry.
  • Prevents missed opportunities for engagement.

Automated Acknowledgment Messages

  • Automatically sends personalized responses to donor and volunteer inquiries.
  • Confirms receipt of messages and provides next steps.
  • Improves satisfaction by ensuring timely responses.

Multi-Channel Response System

  • Consolidated communication from phone, email, and text into one platform.
  • Manages inquiries across all channels from one interface.
  • Ensures no communication slips through the cracks.

Customizable Response Templates

  • Provides pre-built templates for common inquiries.
  • Reduces response time with professional, personalized replies.
  • Ensures consistent communication about donations or events.

Automated Task Assignment for Follow-Ups

  • Assigns follow-up tasks to staff members automatically.
  • Includes reminders to ensure no inquiry goes unanswered.
  • Enhances response times by distributing workload efficiently.

Self-Service Donor and Volunteer Portals

  • Offers personalized portals for donors and volunteers.
  • Allows them to check event details, donations, or FAQs.
  • Reduces the number of basic inquiries by empowering users.