◦ LAW FIRMS SOLUTION 5

Respond Faster to Client Inquiries


Lost Business

A third of law firms lose business opportunities due to slow responses to client requests. (Source: Law.com)

Response Times

56% of law firms respond to inquiries within two hours, but 17% take much longer, reducing their chances of success. (Source: Hennessey Digital)

Unanswered Inquiries

One in five client inquiries remains unanswered, leading to significant lost business. (Source: Juris Daily)

Real-Time Notification System

  • Provides real-time notifications for new inquiries.
  • Ensures quick responses, improving client satisfaction.
  • Reduces the risk of delayed or missed responses.

Automated Initial Responses

  • Sends automatic emails or texts to acknowledge inquiries.
  • Confirms receipt of requests, even during busy times.
  • Improves client confidence with immediate responses.

Multi-Channel Communication

  • Integrates email, phone, and text into one platform.
  • Enables lawyers to respond across multiple channels.
  • Ensures timely engagement no matter the communication method.

Response Templates for Efficiency

  • Offers pre-built, customizable templates for inquiries.
  • Reduces time spent drafting initial responses.
  • Ensures consistency and professionalism in communication.

Task Automation for Follow-Ups

  • Automates reminders and follow-up tasks for each inquiry.
  • Ensures no client request is forgotten or missed.
  • Keeps the team proactive with ongoing client requests.

Client Portal for Quick Access

  • Provides clients with a self-service portal for inquiries.
  • Reduces the need for frequent client follow-ups.
  • Offers immediate answers, improving client satisfaction.