◦ HOME SERVICES SOLUTION 7

Capture Every Missed Call


Lost Calls

Missed calls during busy periods can lead to lost job opportunities and customer dissatisfaction.

Call Demand

53% of customers expect real-time assistance, underscoring the need for quick response to inquiries and calls. (Source: JindalX)

Reputation Risk

Poor complaint handling costs businesses $887 billion annually, with 63% of customers expressing extreme dissatisfaction. (Source: National Customer Rage Survey)

Instant Call Notifications

  • Sends real-time notifications for missed calls to ensure no inquiry goes unanswered.
  • Alerts contractors immediately to missed calls, allowing for quick follow-ups.
  • Reduces the chances of lost opportunities by enabling fast responses.

Automated Follow-Up for Missed Calls

  • Automatically sends a follow-up text or email to acknowledge the missed call.
  • Offers clients the option to schedule a callback or leave a message, ensuring every lead is addressed.
  • Keeps leads engaged even during busy hours, preventing missed opportunities.

Call Routing Based on Availability

  • Distributes incoming calls to available team members using customizable routing rules.
  • Ensures clients are connected to a team member quickly, preventing long hold times.
  • Improves customer experience by ensuring every call is answered, even during peak hours.

Integrated Call Logs and Tracking

  • Tracks and logs every missed call and follow-up within the Segwik system for easy reference.
  • Allows contractors to review call data and track follow-ups to ensure no lead is forgotten.
  • Centralizes call tracking to maintain a seamless overview of all communications.

Call Scheduling Automation

  • Offers clients an automated scheduling option for booking a callback at their convenience.
  • Removes friction from the process by allowing clients to choose a preferred callback time.
  • Ensures timely engagement, even if calls are initially missed, improving client satisfaction.

Multi-Channel Communication for Call-Backs

  • Enables contractors to follow up on missed calls through email, text, or direct phone calls.
  • Provides flexibility in reaching clients through their preferred communication method.
  • Increases the likelihood of re-engaging missed opportunities by offering multiple follow-up options.