◦ HOME SERVICES SOLUTION 5

Accelerate Responses to Service Inquiries


Delayed Sales

Slow responses to service inquiries frustrate potential customers, pushing them toward faster-responding competitors.

Slow Response

Responding to a lead within five minutes increases the chances of qualification by 21 times compared to waiting 30 minutes. (Source: InsideSales.com)

First Wins

35–50% of sales go to the vendor that responds first to inquiries, making quick response critical for closing deals. (Source: Lead Response Management)

Instant Job Inquiry Notification and Assignment

  • Provides real-time notifications for new service inquiries for immediate responses.
  • Automatically assigns inquiries to the appropriate team member based on location, job type, or workload.
  • Ensures quick follow-ups, reducing delays and improving response efficiency.

Automated Inquiry Follow-Up Sequences

  • Sends instant automated responses to new inquiries via email, text, or social media.
  • Keeps potential customers engaged with pre-written content, such as service details or scheduling options.
  • Ensures consistent communication until a personalized response is available.

Multi-Channel Communication for Immediate Engagement

  • Automates communication across emails, texts, and phone call reminders for faster engagement.
  • Responds quickly to inquiries through multiple channels to maximize connection rates.
  • Increases booking opportunities by ensuring timely responses.

Response Templates for Speedy Communication

  • Provides pre-built, customizable templates for quick replies to inquiries.
  • Automatically sends smart auto-replies with relevant information like service availability or pricing.
  • Reduces response times by delivering professional communication without manual input.

Client Portal for Quick Access to Service Information

  • Offers a self-service portal where customers can access FAQs, service details, or schedule appointments.
  • Keeps clients engaged while waiting for personalized communication, improving the overall service experience.
  • Provides convenience for customers to find essential information without waiting for direct contact.