◦ HOME SERVICES SOLUTION 4

Centralize Job Inquiries


Missed Leads

Handling inquiries from various channels without centralization leads to lost opportunities and inefficient tracking.

Inquiry Chaos

71% of consumers expect consistent communication across channels, but only 29% report experiencing it, leading to missed inquiries. (Source: WiserNotify)

High Effort

A low-effort customer experience yields a 96% satisfaction rate, while a high-effort experience causes satisfaction to drop to 9%. (Source: Wavetec)

Lead Magnet Creation and Capture

  • Creates public-facing lead capture forms, such as home maintenance guides or cost calculators.
  • Converts potential client interest into captured leads through valuable downloadable resources.
  • Examples include checklists, estimators, and seasonal service guides for home services.

Unified Job Inquiry Dashboard

  • Consolidates all job inquiries from phone calls, emails, website forms, social media, and text messages.
  • Allows contractors to view and manage all inquiries in one central dashboard.
  • Ensures no job request is missed and streamlines inquiry management.

Automated Job Assignment and Tracking

  • Automates job assignment based on inquiry type, location, and technician availability.
  • Tracks every inquiry from initial contact to job completion in one system.
  • Ensures each request is efficiently processed and assigned to the right team member.

Real-Time Inquiry Notifications

  • Sends real-time notifications for new job inquiries from various channels.
  • Enables quick response to incoming requests, reducing delays in follow-ups.
  • Improves customer satisfaction by minimizing wait times for inquiries.

Customizable Job Stage Tracking

  • Allows contractors to track jobs through various stages, such as pending, in progress, or completed.
  • Filters the dashboard to show specific job stages for easier project management.
  • Provides full control over job tracking and management from start to finish.

Integrated Communication Channels

  • Integrates all communications—emails, texts, phone calls—into a single platform.
  • Enables seamless follow-up with potential clients through multiple channels directly from Segwik.
  • Ensures consistent and professional communication across all platforms.

Automated Response Templates

  • Offers customizable, pre-built response templates for job inquiries.
  • Sends automated responses for confirmations, estimates, or consultations.
  • Ensures timely, professional communication without manual intervention

Comprehensive Inquiry Analytics

  • Tracks where job inquiries originate, such as websites, social media, or phone calls.
  • Analyzes response times to improve inquiry management efficiency.
  • Helps adjust marketing efforts based on the effectiveness of inquiry channels.