Segwik Speak^® is a fully integrated Pay-As-You-Go VOIP Call Center. Segwik Speak allows Segwik Users to intelligently route incoming calls and place outgoing calls. Segwik Speak keeps track of all calls that take place, while associating call records with your contact in the CRM, and allowing audio playback. Automatic voice to text transcription is coming soon.

With Segwik Speak^® you are only limited by your imagination.

• Distinguish and route new customers versus existing customers
• Automatically route existing customers to specific internal employees based on projects, cases or other criteria
• Allow automatic client calendaring
• Let clients pay invoices via telephone
• Automatically route NON-Clients to specific queues to limit SPAM phone calls
• Automatically create leads for new callers
• Segment and tag new callers based on product interest.
• Detect mobile vs landline phones
• Automatic email/text surveys after calls
• Pay-as-you-go pricing, very cost effective
• Obtain new telephone numbers or port existing phone numbers.

EASY TO SET UP AND MANAGE

Setting up Segwik Speak is easy. With only a few clicks, employees can begin taking calls within minutes. The drag and drop Contact Flow Editor allows you to create contact flows that define effective and efficient customer interactions without any coding.

SCALABLE AND ELASTIC

There is no infrastructure to deploy or manage, so you can scale your contact center up or down, onboarding up to tens of thousands of agents in response to business cycles and paying only for the time callers are interacting with Amazon Connect plus any associated telephony charges.

RELIABLE

Segwik Speak runs on Amazon Web Services proven infrastructure operating 66 Availability Zones within 21 geographic regions around the world. This makes Segwik Speak more highly available, fault tolerant and scalable than would be possible if a contact center solution was run from a single data center.

PAY AS YOU GO

As an on-demand service, you pay for Segwik Speak usage by the minute with no long-term commitments or upfront charges. You are charged based on the number of minutes you use. Pricing is not based on capacity, agent seats, or maintenance.

AI-ENABLED

With Segwik Speak, automated Chat Bots can be encorporated to provide lifelike caller interacts for information gathering and other purposes.