As the customer journey experts, let’s stop one of the biggest journey myths once and for all.
The Customer Journey is not only your internal process.
Not even a little. It takes an understanding of your customers, and potential customers, insights, pain points, and more. It takes hard work and hours of research.
It is most definitely not a one-size-fits-all case. What works for Joe’s Pizza Shop won’t work for Lisa’s Realty.
Let’s make no mistake. Today is a buyer’s market. Loyal customers will leave your business after the slightest inconvenience, miscommunication, or misunderstanding. It is no longer “the customer is always right” but “what can we do to go above and beyond” that keeps and gains clients.
That’s not to say we encourage burn out or working 16-hour days. It’s about working smarter - not harder.
Join Pete Romano for The Customer Journey is Broken: How to Fix the System on Tuesday, January 11th at 1 PM. Because here at Segwik, we believe every business deserves an edge - and your customer journey is a big part of that experience.
Learn how to recognize what is broken in your own journey and how to fix it. Your current journey could cost you dozens, hundreds, or even thousands of customers. And you don’t even realize it.
Start the New Year with a serious advantage against your competition.